Competative Pricing, Friendly Staff
Mike our salesperson was very friendly, knowledgeable and helpful. There were no high pressure sales tactics used and infact we test drove the Outback 4 months prior and came back to Mike after we sold our current vehicle. The initial quote was higher than 2 other dealers, but they quickly came back and said they would match those offers no problem. It has only been a week since we purchased, but so far so good and Mike has been in contact with me regarding some options that will be installed in the near future. I appreciate his follow-up and overall customer service.
Used RV purchase- excellent service
We recently made a very big purchase- a used 39 foot diesel pusher class A motorhome. This was a major financial decision and a potentially very stressful process. Our salesman at Roy Robinson RV in Marysville was Ray Arsvold He was very low-pressure, knowledgeable, thorough, and professional throughout the entire process. Ray basically gave me a driving lesson in this bus-like vehicle and made me feel confident. We feel that we got a very good deal on the motorhome and our trade-in. When we picked up the motorhome the delivery process was outstanding. Bill in the service department spent about 3 hours going through every detail of the motorhome and had obviously spent a lot of time preparing for the delivery. He had discovered a number of items on this used coach that needed to be addressed. He had either already fixed them or had ordered the needed parts. We were not aware of most of these items. We could not be happier with the level of service received. We were also assured that if/when we have questions or concerns help is only a phone call away. We have cards for a number of people throughout the dealership and are confident that we are not alone in learning to drive and live in this overwhelming house on wheels. We highly recommend Roy Robinson RV for your next RV purchase. Give Ray a chance to find your next RV.
Larry and Cate
Dave Koshak and my 2014 Subaru Forrester
Im a woman in my fifties, newley divorced from a man who did all the car purchases in our 30yrs together. I felt like I would have a target on my forehead going to a dealership. Infact I had such a bad experience at the Kirkland used Subaru dealership, I almost didn't make the drive out to Marysville. Boy am I glad I did! Dave Koshak was friendly, knowledgable and his genuine enthusiasm for Subaru was catchy. Most important for me, was that he was not pushy at all. Dave listened to my needs and budget. after test driving several cars, I bought a crosstrek. Although the vehicle was amazing, I missed the cargo space from my traded in SUV. After a week of driving the crosstrek, I left a message on Daves voicemail stating I had made a mistake. He called and e-mailed me that night from home. He was genuinely concerned that I wasn't happy. This was Memorial weekend and Dave had the weekend off Dave insisted on coming in anyway, saying it was his pleasure! He was there for 6hrs, helping me! This was above and beyond! I ended up purchasing a 2014 Forrester! and I couldn't be happier! this vehicle is awesome! It has all the room wanted in an SUV but doesn't drive like one. It's almost like driving a sports car.The electric lumbar support and heated seats make driving this an experience in back therapy. Not only do I love this car, the whole buying experience was actually very pleasant. Thanks Dave! my son-n-law and sister will be in soon! they want one too! and will be asking for you!
Could never go wrong..
As our adventure towards considering a trade up to a newer Subaru Outback began last week, it surely wasnt without both thorough research and a long assortment of considerations before even making the trip to the only Subaru dealership we have ever dealt with numerous times in over 25 yrs ... that being Roy Robinson in Marysville. In all our experiences over two decades they, with all their staff, continue to be number one for us no matter whether we are seeking another vehicle, service, parts or body work necessitated by a careless driver. In this instance we give special consideration and considerable kudos to Butch, Brady, Wayne, Jeramy, Christina, along with all the others (wish we knew all your names) we otherwise came to meet or merely taking the time to convey a friendly howdy-do. Though we really dont believe anyone would go wrong with any of their sales staff... Then comes about a great big much appreciated THANK "YOU" to Mike Mauer. Without his knowledge, patience, understanding, coupled with the exceptional ability to present the highest of quality of expertise in presenting every aspect of information required to make our overall experience that day the best ever, we do not believe we would have been otherwise capable to make the informed decision that provided us with driving home our new Outback. He is most definitely a significant attribute in RR's staff, at least in our experience. As with most car shoppers its typically a stressful ordeal for the most part, but not so with Mike. He immediately took the air out of any anticipated pressure we arrived with. Presenting not an inkling of pressure, along with an obvious honest desire to appease every question or concern with either an immediate forthright response (or being forthcoming as not knowing the answer whereby seeking out the answer) made the entire stay both pleasant and a considerable relief overall. Couldnt have asked for nor received any better. As most likely suspected.. our future vehicle requirements will surely again bring us back to RR and Mike. THANK YOU EVERYONE>>>
Brent was an AMAZING sales rep!!! He was prepared with everything that we needed, from the cars, to the price we negotiated, to understanding that we were on a time crunch and coming from Seatac. He handled even the minor computer clitch fast and effeciently! Could not have been happier with our service!!! They were even able to take in my trade and allow me to leave with a new car, nothing down, and the best part - UNDER what I needed for monthly payments!! Thank you for outstanding service!!!
Jodi was very knowledgeable in all aspects of the sale. She is very friendly and made us feel at ease. She took auto buying from being an ordeal to a pleasant project. (Thanks Jodi!)
Great Sales Who Listened to Customer
I bought a new Legacy from this dealer without test drive! This is my first Subaru, and I am as happy as I got my first BMW when I first drove it after I bought it. I don't need to tell you why you want a Subaru, they are all the same anywhere. I need a car for my wife to do grocery shopping and my winter commute car. We need a 4WD with auto transmission that comes with the lowest price among different manufactures. Honestly, I am very frugal (it's fine to say "cheap") and there was no better choice in terms of functions, specifications, and prices. I don't feel bad about being cheap when it comes to money; every dollar counts. And it is more than okay to tell Randy Granger that I wouldn't spend $20 dollars more in my monthly payment on the car I want. Randy actually not only listened to me, but delivered the result. I went through pretty much every dealer in 50 miles radius of Everett, I've got to spend the dollar amount I wanted to, but with much better car than I expected to have. It just would not have happened without Randy and Roy Robinson. If you care about your pocket and enjoy your Subaru, you have to check out this dealer before you take out your wallet.
Best car buying experience
I went to Roy Robinson three times to test drive cars and every time the salesman were helpful, knowledgeable and not pushy. I conversed with Mark Miller over email and he answered all my questions. I bought a car this weekend and Mark made the experience easy and really was the best car buying experience I have had. The finance lady was great too!
Great Salesperson and Excellent Service
Mike Maurer is an excellent sales person. He listens to what you are looking for in a car. He assists you when and where needed but does not oversell you. I was not in the market for a "new" car and he did not push me to look at or drive one. This is excellent when you can not afford a new car at that moment. He allowed me to test drive the car without him riding along. This made me feel special and trusted. He was fair when it came time to present my offers to the management. He stood up for me and respected my request that I take the car to my shop to be inspected. When my shop found some needed repairs, he checked with the Roy Robinson shop to see if they could do the repairs for less. When the RR Shop could not - he informed me to take it to my mechanic. The manager was fair in reducing the cost of the vehicle for the most important repair so that I could have it done immediately. The whole experience was pleasant and cordial. I will definitely buy another vehicle from Mike in the future. I know that he will listen to me again and provide excellent advice when that time comes. Please contact him with all you car needs because he will respect you and your time.
Wonderful car buying experience
I just recently purchased a new Subaru from Roy Robinson. Previously I had been to other dealers and I left feeling insulted because of their customer service. When I arrived, I was greeted by Jodi who did a wonderful job showing me cars without pushing me towards a purchase. She handled the rest of the transaction professionally and actually made the experience fun. I would recommend their facility and Jodi without hesitation.
Excellent Service - Doug Barrows Sales Consultant
We want to thank Doug for his wonderful help 4/18/13. He was very helpful, knowledgeable and had a wonderful sense of humor. We loved him! He made the buying process very smooth and easy. We will defiantly buying our next car from the Marysville Roy Robinson dealership. If I could give you more then 5 stars I would.
Great experience - Mike Kempter salesman
Just bought a 2013 Camaro from Mike Kempter at Roy Robinson. The process was one of the smoothest I've had. I came back several times and he let me look around without overly pressuring me and let me come to my own decision. nothing worse then a pushy salesmen and Mike totally gets that. Would definitely do business with him again.
Excellent customer service. Patient, no pressure, got me the car I want at a competitive price. Definitely going back for future cars, for parts, for service and referrals. Jason Peterson was my salesman and he took care of me from start to finish. Made the entire process painless.
Mark Miller at Roy Robinson Chevrolet
My wife and I purchased a new vehicle from this dealership. We live in Bellingham and drove down to Roy Robinson expecting to be there all day making the purchase. To our surprise the dealer ship had us in and out in no time at all. We were very happy with the way we were treated and the dealer Mark Miller was easy to work with and very helpful. We will shop there again.
Traveld from the Eastside - It was well worth it
Last summer I purchased my first vehicle on my own. This was a big step for me as I was completely green eyed to the whole car buying experience. I decided that I wanted a Subaru Impreza, but not just any Impreza, it had to be THE perfect one with everything I wanted in it. I searched every Subaru dealer in the PNW and Portland area for a month. When Roy Robinson got that car in, I didn't hesitate. I am very proud to say that I bought my car from Roy Robinson, I live on the eastside and it was quite a trip to come up here. But it was well worth it. I worked with Josh Ip who's was cool, calm, collective and most importantly knowledgeable. He know all the right questions to ask and most importantly made me feel confident in the car buying experience. The paperwork process was very painless and when it was all said and done he walked me through made sure he was 100% thorough in answering any and all of my questions. After I got in my shiny new car, I drove off and screamed that this beautiful machine was mine. You know a dealer has a good reputation when you go into near buy sandwich shop and the gals working behind the counter were singing their praises as well. "My whole family get's their cars there," she said, and I can see why. Since August 2012, Josh has continued to go above and beyond, by sending me a holiday card - WHO DOES THAT? It made me smile. I would HIGHLY recommend Roy Robinson the next time you buy a car. I am really bummed I don't live closer to the dealership so I could take advantage of getting my car serviced there. But if I am up in that area and have an auto need, I would be more than happy to pay a visit.
Mike Kempter at Roy Robinson Subaru in Marysville
After my previous experience with Carter Subaru in Shoreline, WA (see my Carter Subaru review on subaruoutback forum under Dealership Review), I was not looking forward to trying to buy another new car. I started by checking reviews and asking for recommendations. A Tech at the local Smart Service business recommended Mike Kempter at Roy Robinson Subaru in Marysville. Even in my initial correspondence with Mike, I was impressed by his responsiveness and professionalism. We met with Mike and were impressed with his product knowledge and willingness to discuss the pros and cons of every option. He was even willing to point out why you might not want a certain option, such as using your phone instead of the navigation system. When have you ever experienced a salesperson that was more focused on you getting the most for your money and not trying to get most of your money? When it came to the actual purchase, I asked about their delivery and detailing process. He let me know that Roy Robinson uses mitts and hand washing. When you see the pictures of the damage from brushes posted in the other review, you will see what a huge difference this makes. When I told him about that experience, he expressed understanding of how difficult it must have been and offered to have me oversee the detailing process to remove any stress or fears of any damage happening in this buying experience. They did not have the car I wanted on the lot, so I ended up ordering it. It came early and Mike invited me down. When I got there, he had notes on the car about not removing the protective film or detailing the car without the customer present. This was a great example of living up to what they say they will do and going the extra mile to make the customer experience as positive as possible. After my previous experience, I decided to leave nothing to chance and to oversee the detailing process. I thought that it would be uncomfortable to be there while the guys detailed the car, but every single person was friendly and went out of their way to make me feel comfortable. As each person came by, Mike introduced them to me. I could not get over was how everyone I met seemed real and friendly. This was a huge contrast from my other recent experience. There were also no surprises or changes to the price and the final paperwork went smoothly. When Mike did the final walk through of the car with me - talk about impressive! I could not believe how much he knew about vehicle. He also had a great ability to provide an understanding of tons of features on the vehicle. He was really good about pointing out the things you would not even think about, such as how to hook the cargo floor lid, hide/store the cargo area cover and unlatch the center seat belt. He even turned down certain sounds in the navigation system that are way too loud by default. In my past car buying experiences, when I've driven off the lot, the salesperson is no longer very attentive unless you come in to buy another car. Not so with Mike. He did a great job following up. I also sent him questions after the purchase and he has gone out of his way to find answers or help me out. You will see from my other post that I am very honest about both positive and negative experiences. I posted pictures so you can compare with my other review (see my Roy Robinson review on subaruoutback forum under Dealership Review) and see the dramatic difference between the quality of the cars from the two dealerships. I hope both of my posts save you from going through what I experienced at Carter Subaru and take you straight to a positive experience with Mike Kempter at Roy Robinson Subaru. Be sure to let Mike know you saw this post about their quality and service so they know it is making a difference and it matters. I am going to ask for this number to share with Carter so they realize that quality, service and how you treat your customers does matter.
Great Place to Buy a Vehicle
This our second time we have bought two new vehicles within a couple of days of one another. 11 years ago we came in looking for a "good" used truck. We were met by Brian Russell, and not only did we buy a great used truck that lasted 252,000 with limited repairs, we also bought a great used Tahoe for myself. We returned last week because both of our vehicles were high mileage and we needed to buy new cars. We asked if Brian still worked there and he greeted us like family. He remembered us and the whole story of 11 years ago. The first day we bought a Subaru Outback, and Brian worked with us professionally, but also with good humor. We actually have fun buying our cars, and Brian is tops with his personality. All the people we dealt with that day were friendly and professional. Robin in finance was a very knowledgeable and very helpful to us.
Great place to buy a vehicle. The best!
I bought my wife a Subaru and she just finished her survey. Three days later we returned and traded in our truck that I bought at Robinson Chev 11 years ago. Brian Russell was great to work with, just as he was 11 years ago. We received a fair trade in on our old truck and felt we received a fair price on our new Chevy Crew Truck. Brian is not only professional, funny, but works hard to make the buying experience of a vehicle "fun"................no stress, no pressure. My wife and I hope the next time we return to Roy Robinson Chevrolet, that Brian will still be there to help us purchase our vehicles. Robin in finance was great. She explained everything thoroughly and took the time and patience to answer all of our questions.
Mike Kempter came highly recommended by a friend of mine who recently purchased a new Subaru from Roy Robinson. I was in the market for a used car for my son and with no particular vehicle in mind, I asked lots of questions and test drove several cars. I found Mike to be very helpful with that process. His patience and knowledge of the many vehicles available allowed us to find and negotiate a fair deal on a very clean 2003 Ford Explorer. This was my son's first car buying experience and Mike was the perfect example of what a good sales rep should be: Honest, friendly, knowledgeable, interested in finding what you're looking for and never pushy. I would highly recommend Mike and Roy Robinson. It was a pleasure doing business with them.
We had a great sales experience at Roy Robinson Chevrolet. Jason Peterson our sales man was awesome, please thank him for a job well done...Oh and we love the truck...
Roy Robinson Subaru
My experience was awesome! My salesman was Randy Granger and i went Saturday and bought a 2013 Chevy Spark that same day! Randy was not pushy like alot of salesmen and he was so efficient and knowledgeable. No pressure attitude and feeling comfortable made this 100% comfortable car buying experience.
Pleased with the entire purchase process
I wanted to let you know how pleased we are with the car, the service, and the entire purchase process. We are new to the area and tried 5 other lots around Everett and Marysville before deciding to come to Roy Robinson. I was a little intimidated by the size of the lot but found out not all large car lots are not created equal. We bought a car a year ago from a large lot in Olympia when we lived farther south and it was a nightmare. We constantly felt "on the spot" and "cut-off in conversation."This time was vastly different and for that reason I have been gladly telling all my friends, family and co-workers to shop and get service at Roy Robinson. It felt like we were given as much time and respect that was needed without being pressured. I was already aggitated from a full day of car shopping and actually cut you off a few times (according to my wife) and your were patient and professional and got us more than we though we could get in our price range. Then, the finance lady was super chill and didn't pressure us about get warranties we didn't need, she simply presented our options and we decided. You guys even took care of a bunch of service items after the sale at no cost to me: new front brake pads, headlight, a worn trunk mechanism, etc.
My experience with Subaru itself has yet to be written as I have had my car less than a week. Mike Mauer, my salesperson, was courteous and let me do the looking without pressure. I took the Imprezas, automatic and standard shift out for a test drive. The pickup on either vehicle is amazing. If the Subaru lasts as long as my still running Chevrolet (16 yrs) I will be a happy camper indeed. Mike was pleasant and knowledgeable, with no pressure attitude. I have yet to use the service department, but, if they are as good as sales, I will be recommending this dealership. Contact me in a year and see if I feel the same.
Great service; good accommodations
Both my husband and I had great service and personal attention from our agent. He was very willing and interested in making my purchase as pleasant as possible.
Couldn't be happier
I bought my 2007 Cobalt SS and couldn't be happier with both the car and the service I received. The sales people were friendly and very accommodating for the entire purchasing experience, I never felt uncomfortable or pressured. They didn't try to trick me into buying a different car that I couldn't afford, I am an all around satisfied customer and would gladly buy my next car from this dealership.
Since Aug 2011 We have purchased a 2011 Traverse, a 2011 cruze, a 2013 Subaru Forrester, a 2013 Equinox,a second 2013 Equinox, and a 2013 Volt from your fine establishment. I do not fully understand why we are caught up in this buying frenzy but we suspect some sort of hypnotic spell cast onto us by one Brent Castano! Whenever we come in for a oil change or give a friend a ride to your dealership Brent appears (are there more than one of him?) and like magic we buy a car. I guess the moral of the story is to only show up on the days that the Brent's have the day off.
Ron & Margaret H.
Roy Robinson Subaru; Great place to do business!
I went to Roy Robinson Subaru because I bought my last Subaru there. I wanted a new 2013 Subaru Legacy 2.5i Limited and that is what I got! Kelly Rayson assisted me and he was absolutely fantastic! The whole process was quick and enjoyable. I did not feel pressured in any way. He was so knowledgeable and professional. This was my fourth Subaru and my second purchase from Roy Robinson. I am so thrilled with the car and feel that I got a very good deal. I would, and already have, recommended Roy Robinson to friends.
The best dealership I have been to in 40 years
The salesman I worked with was calm and professional and listened to my needs. He did not try rushing me into anything. All the other personnel I came into contact with were very nice also. There was none of this paper flying around the building to different offices for approval/denial. No two, three or four people to talk to. I asked for specific options including color and my salesman was able to find it. We discussed the price, he spent 2 minutes talking with someone else and the deal was done. This is the absolute best place I have shopped for a car in the last 40 years. Why would anyone go anywhere else
Great Deal / Outstanding Customer Service
An accident put me in a position of replacing my 2003 Nissan Frontier; so I started shopping around for a new or used truck. Looked at both new and used but being the start of a new year the 2012s with the options I was looking for were few and far between. Did a search on line Saturday morning and found a used 2010 Nissan Frontier with low mileage and in super mint condition. Got over to Roy Robinson at 930 am and was out the door with my new to me truck by 11. They even beat the finance rate my own bank was offering. Mark Miller and the staff at Roy Robinson are tops, I would recommend them without hesitation.
Michael in Seattle
I had the most positive experience purchasing a used truck from Roy Robinson Cheverlolet / Subaru in Marysville, Wa. I found a truck I was interested in while searching on the net. I contacted the sales dept via email and Joshua Ip contacted me. We met up and looked things over / test ride. The '07 Ford F150 STX was everything claimed to be. Joshua assisted me in the purchace which made all the finanicing mumbo jumbo so simple. He worked wihin the buget I presented and actually came in under my payment goal. The finance department reviewd everything and presented warrenty and loan insurance options. I added to my purchase price and still came within my monthly payment budget. I had some (stupid) follow up questions for Joshua via text message. He researched the answers and got back to me...a sales person actually returns calls after the sale is final! Mark oversaw the final transaction and has made me feel secure in future questions, service, and perhaps future dealings. Check it out...Roy Robinson Chevrolet / Suburu.
We went to Roy Robinson because we had 10 yrs of good experiences with an RV service. However, it was 14 years since I bought a new car and I was dreading it. We got a quick internet reply from Randy, actually instantly after I put in my data in a buying service program. I had never been in a Subaru, so I needed to visit, gather information, and then decide if we wanted to negotiate. Mike Kempter was informative and friendly from beginning to end. When we got to negotiations and trade in talk, we settled on a price, I felt it was a "good" deal, and wasn't willing to push for "best" because I believe it should be a "win-win". I don't have the killer instinct, but I'm good with that. The car wasn't on the lot, but they could get it the next day. Then Mike discovered he'd made a $1,000 addition error and our trust was immediately severed. Here we were, happy to have passed the hardest part, and now we were devastated. Was this a slick sales job? All of our previous "slick sales" traumatic experiences rose in our memories. Oh no could we be wrong about Mike? When he walked away to talk it out, we decided we'd leave if they couldn't/wouldn't fix it, but our faith was restored when he returned and explained how management had come up with a plan to make up for $750 of the mistake. We were impressed with the integrity it took to back Mike up. Immediately Roy Robinson went up a couple of notches, and we saw Mike's error, as simply that, a human error. Mike stayed professional, compassionate, and informative, throughout. The next day when we took delivery of the car, he gave us the most thorough run through ever! I truly say Mike was the best salesperson we could have had. He truly loves cars, especially Subaru, so his excitement about what the car had that was cool, or an improvement from last year, was honest. That is the highest compliment I could give a car salesman and dealership. Mike was honest, and Roy Robinson has integrity. Oh and I love my Subaru!
It was my husband and my first experience with buying a car at a dealership, was nervous at first. But our sales guy Jason was very friendly, not pushy or demeaning. It was an excellent customer service experience. Very welcoming and they listened to our concerns and goal price. They worked with our initial offer even though it was probably an odd number to start with. We felt comfortable throughout the whole process. Jason even asked if we wanted to be alone to discuss things intermittently. I valued that so much , it is nice to have the time to discuss with my husband without the sales person around hovering and listening in. That took the pressure off of us. We eventual bought the Subaru forester we looked at and overall it was a great experience. We would definitely consider buying from Roy Robinson dealership again if we need another car.
I'm not a guy who writes reviews because the dealer asks me to... I'm writing becuase I had an excellent experience. Totalled my car last week and walked into the dealership on Friday. Met Jason Peterson. There was NO pressure, NO hassles - just honest answers about their vehicles and other brands. We got the information we needed and made an educated decision to buy. Had a great new Tahoe the next morning. The price was very fair and the purchasing process was easy. Took a few hours and we drove away happy. I will definately recommend Roy Robinson and Jason Peterson!
Great service & fantastic salesman
We love this car. We finally got what we wanted. And at Roy Robinson the service was wonderful. Dominique was a wonderful salesman. I don't think we could have had a better buying experience. Again this car is perfect!
Excellent experience each time
We purchased our Impreza from Brian Russell 5 months ago after looking at a lot of other dealerships and Roy Robinson was the only one that would give us a good deal. A few days ago we brought our 2012 Impreza in for service, and even though we were there just for the service, Brian was very attentive and treated us like friends. We were killing time so started looking at the 2013s and upgraded to a Legacy. We really trust Brian and this dealership. He went above and beyond to make sure we were taken care of -- and did that even after the sale of our first car.
My only complaint is when the Service Department did work on our Impreza, I found grease on my ivory colored front seat. Now that my 2013 Legacy has black seats I will make sure to cover them with a towel when the car is being serviced.
Overall we trust this dealership and can't say enough about them. Brian listens to you and helps you get the best deal possible. We'll be back if we want to upgrade our Legacy but we probably won't, we plan on keeping it. We loved the Impreza but love the Legacy too so we are now hooked on Subarus!
Crystal Mountain Skiiers
Friendly, satisfying purchase
I purchased a used Forester from Brian Russell. I made an inquiry on the vehicle using the online application and was contacted within an hour. I knew what I wanted and Brian described the vehicle that he had taken in and it was a match. Brian picked me up at the Mukilteo ferry landing the next morning and helped me get the deal complete in time for me to get home and watch the football game. Jody was very helpful at the dealership and overall it was a friendly, satisfying experience. Brian went above and beyond any previous car purchase experience.
Robinson dealership provides excellent service
Overall the service here was excellent. Brian Russell was our salesman and he paid close attention to our needs and provided us with a good deal on a new outback. This was our first new car, which I am not inclined to get a new car, but the price was so close to newer used cars that it did not matter. My advice is to visit one or two other dealerships as well and get a feel for what you are getting into, but you will find Roy Robinson dealership is a top quality dealership compared to the others. If the ski passes are important to you, note that Roy Robinson only has the passes to Crystal Mountain, which we won't use. Stevens Pass tickets we would have definitely used because it is much closer. The car runs excellent, especially for a 4 cyclinder and once you figure out the bluetooth, it is awesome quality. People could not tell I was driving. And I can't wait to try it in the snow! I know it will be fine. Thanks Brian for all your help. You are an awesome person and your daughter is beautiful, but mine is the most beautiful! You will probably get to meet her in the near future as she will be getting a newer car soon. :)
I put in a request online for a price quote on a basic 2013 Subaru Forester with automatic drive. Mike Mauer contacted me by telephone. He had a very pleasant manner, and after several phone conversations, we agreed on a price, and I set a date and time to come in for a test drive. On 12/12, Jeramy Turner met me out in front of the dealership. He had a basic model parked there, though it wasn't my color. He explained various details of the car, with me asking questions, and we took it for a test drive. An important buying point for me is always the seller's personal experience. Jeramy had a Forester of his own and was enthusiastic about it's performance over the last ten years. That impressed me and was a major selling point. The whole transaction for purchase took 2 hours. I returned 12/14 to pick up the car in my preferred color as it had to be sent over from another town. 12/18, the Forester got a workout in heavy snow at Stevens Pass. Good show! ....... Excellent service from Roy Robinson Subaru in Marysville! Excellent product!
We love our new Crosstrek
We returned to Roy Robinson for the 4th time, purchasing a new Crosstrek. It didn't matter to our salesman, Mark Miller, that we went through Costco, he was gracious with his time, coming in on his day off to meet us and go over options. In the end he helped us order a Crosstrek to meet our requirements. Mark was friendly and low pressure throughout and kept us in the loop on delivery through text messages. We love our new Crosstrek, better fuel economy than our old Outback and on a drive to Whistler on the Sea to Sky it kept pace with the BMWs on the road, accelerating up the steep hills just fine with the CVT and held curves in the rain and slush with no problem.
All the staff are wonderful
I have bought 5 cars from Roy Robinson now, 3 in the last 6 months, used and new. All the staff are wonderful - no-pressure, knowledgeable, and very friendly - even when you don't buy a car. Brian Russell excels at all of the above. He knows the stock and learns what his customers want. He found perfect vehicles for our family and I would recommend him to anyone who wants a hassle-free car purchase. Their service and parts people are also extremely knowledgeable and strive for happy customers.
Buying experience was second to none
From the test drive to the drive home, my wife and I found the Roy Robinson car buying experience to be second to none. Thanks to everyone for being respectful of our time, and accurate with the details!
We love our new car
Last week my wife and I were assisted by Kelly Rayson in the purchase of a new 2012 Chevy Cruze. When I walked into the showroom, I was approached by Kelly Rayson. He asked me what he could do for me today, and, I asked him what did I have to do to drive away in a new car by the weekend. Kelly asked me a few questions, went away for a few minutes to check with the finance department and the General Manager, and, after a very short time, Kelly returned with good news! He told me to take my time and pick out the car I wanted. My wife and I chose the 2012 Chevy Cruze. We love our new car, and, we couldn't have asked for a better salesman to help. Kelly was awesome! My future car needs will only be handled by Kelly. So, thanks Kelly, and thank you Roy Robinson.
I had a good experience
Brian was friendly and courteous. I had a good experience. I have been buying vehicles from Roy Robinson for years and will continue to do so as needed.
Thrilled to give our business to Roy Robinson Subaru
We just bought our first car ever, a Subaru Forester! We decided to travel up north to Roy Robinson Subaru after a horrible customer service experience at Carter Subaru in Ballard.
There are a number of reasons why we were so thrilled to give our business to Roy Robinson Subaru, starting with the amazing customer service we received. Joshua Ip was our salesman. We told him what we were looking for and the first car we test drove was exactly what we wanted! Josh didn't try to upsell us or talk us into any other car than what we asked for. He was very patient with all of our questions and gave us the most thorough explanation of the car we'd ever heard in a test drive. After we purchased the car, Josh stayed late to thoroughly take us through the owner's manual and continue to answer all of our questions about the car.
We also met Mark King, the General Manager of the dealership. Mark was polite, friendly, and took his time talking to us, even though it was the end of the day on a Friday evening.
We couldn't have asked for a better experience, and although Marysville is rather far from us, we'll likely travel up there for repairs to continue to support this great dealership. If you're looking for a Subaru, a Chevrolet, or an RV, definitely take the trip up to Marysville. It's worth it!
Jermey's customer service was just what I was looking for when I finally made my decision on the vehicle I was going to purchase. He was not pushy, rude, or anything like that. He did not call me to the point of driving me nuts. He just let me make the decision of what was best for me. He was very honest and took great care in explaining the difference of the different models of Legacy that were available, and he let me decide what was best for me and my family. All car salespersons should be like that. Thanks.
Salesman Mark Miller came through
I'm not a fan of the car buying experience. I don't like the upsell, the pressure, the negotiating. I want to research the vehicle I want, contact the salesman and settle on a price that's good for both of us, before setting one foot on the lot. Mark Miller (Roy Robinson Chevy salesperson) allowed me to do just that. I interacted with him via cell, text, and e-mail after doing a test drive with him several weeks prior. I knew what I wanted and had even visited other dealerships in the area--who's staff was not as professional. When I decided how much I wanted to pay, and Mark Miller agreed, the process was done. I came into the dealership to sign the papers and was out as soon as the ink was dry. I appreciate that Roy Robinson, and Mark, took the stressful part of car buying out of the process for me. I'd recommend them to a friend or family member.
Jason Peterson helped me when I bought my Subaru
I researched cars and decided on a Subaru Outback, 4 cyl car. Jason was my sales man and he did a great job. He was not pushy and when i decided to purchase my subau, he explained everything to my husband and I and even sat in the car with me so he could go over the many different aspects of the car. I would recommend him and this dealership to my friends.
2013 Subaru Forester
We just purchased a 2013 Subaru Forester with the excellent help from Jeramy Turner. He was professional, helpful, knowledgable, friendly and not pushy. This was a very pleasant experience dealing with Jeramy and Roy Robinson. We have a 2008 Winnebago Voyage that we purcheased in 2007 from Roy Robinson and we trust this dealership, so it was a no brainer to come here for our new Subaru. We traded in our 2002 Chevy Impala, that we loved, and walked away with the prefect Subaru in the color we wanted to match our Motorhome! Jeramy found us a Subaru with everything we wanted, plus the items we were going to add on later, and it arrived on the lot in an hour ready for us to take home! Our overall time, from walking in to driving off was about 3 hours. Thank you Jeramy and Roy Robinson!
Mike Mauer - Great Salesman Experience
We recently purchased a Chevy Silverado. Our experience with Mike Mauer was excellent. After being to 3 or 4 other car lots with pushy salesman Mike was a was a breath of fresh air. Once we got over the shock that he was the same age as our son...his lack of experience didn't make a difference. He was knowledgeable about his products. If there is something he didn't know, he didn't make it up, he asked the right people. We'll go back when we are ready for our next purchase!
I recently purchased a new Chevy Silverado from Roy Robinson Chevrolet. Kelly Rayson was my sales consultant. In all of my years of buying cars (40+ years) this was the most professional experience I have had. I would highly recommend Kelly. His years of experience and no pressure approach were appreciated.
Subaru XV Crosstrek
One month ago I decided our family needed to reduce our gasoline expenses on my F-250 '03, not to mention the maintenance costs over the last couple of years. Years ago I owned a Forrester, the first year they came out and was very happy with the performance and cost with this vehicle. We have lived in a rural mountainous area the last 3 years and know a 4 wheel or all wheel drive is a must have to get us through the winters here. I went on-line directly to the Subaru site and saw the 2013 Subaru XV Crosstrek and felt this was the vehicle that made sense in all ways. I found Roy Robinson was the closest Subaru dealership and stopped by one day in September, talked to a salesperson who informed me it may mid-October before this model would arrive at the dealership. One week ago, my wife and I stopped in and were kindly greeted by Mark Miller. He made us feel welcome and reinforced our belielf that we indeed came to the right dealership and proceeded to do everything in his power to initiate the steps to aquiring the XV Crosstrek. He mentioned the lot had already sold out of the couple that had been delivered, the very day they arrived. We sat down with Mark and felt very comfortable with his manner and knowledge of product. 2 hours later we had drawn up an agreement on purchasing a 2013 on order and was to take possession in two months.
Monday, October 8th, I received a call from Mark while on my way home from work. "Hi Tim. I thought I should let you know an XV Crosstrek arrived today and if you're in a position to come see it, I'll be here." Needless to say, it was everything I was looking for. I had a wonderful test drive and an hour and a half later my carport was sporting a brand new Subaru XV Crosstrek! Thanks to Mark Miller, Mark King, and Roy Robinson Subaru.
May this be one of your best sellers! And may everything fall into line like it did for us for your future customers. Hurrah Roy Robinson!
Tim & Debra
2012 Subaru Impreza
I purchased a 2012 Subaru from Dave Koshak at Roy Robinson in Marysville and couldnt ask for a better consultant. He was very friendly, considerate, knowledgeable but most of all honest. I would recommand Ray Robinson as a place to purchase your next car and ask for Dave. I love.. my new car!
2012 Subaru Forestor XT Touring
After an absolutely terrible experience with a VW dealer in Portland, I took a longer look at Subaru and found just what I wanted in a 2012 Subaru Forestor XT Touring at Roy Robinson, on the other side of WA State from where I live. I had significant trepidation about trying again to purchase a vehicle so far from where I live. But the staff at Roy Robinson were among the best I have ever worked with in my 40 years of buying cars. They are forthright, knowledgeable and thoroughly professional in all respects. It was well worth the two way 3 hour drives to purchase a new vehicle from them. With special thanks to Mike Kempter there for all his assistance.
2013 Subaru Outback
I bought a new Subaru from salesman Randy Granger this last weekend using the Costco program. Nice experience.
New Subaru Owner
Awesome CAR Buying experience
I just purchased a 2012 Chevy Tahoe. I reluctantly retired my reliable 2001 Tahoe, that just had way too many miles!(OVER 200,000 miles!) We worked with Kelly Rayson, he was very accommodating. The Tahoe was my first choice, second was the Traverse...I needed to make certain that the new Tahoe would fit in my garage.(My old Tahoe barely fits by pulling in the drivers side mirrors. Kelly actually let us drive a Tahoe home (30 min. drive one way) JUST to be 100% sure! Love my new car!
Joshua Ip rocks
Joshua did a great job helping me buy a new car. I contacted two other dealers while I was shopping, but went back to Joshua. He was very personable, did not pressure me and balanced when to stay in touch with me very well. When I was ready to buy he even met another dealer's price on the Outback I wanted.
No Pressure sales-easy transaction
I had a great experience at this car dealer, I have bought over 8 new cars in the past 10 years from other dealers and I thought it was strange when I came in and asked questions and left and they did not hound me for my name and number,and then to call me back 500 times trying to buy a car. I found this dealer to be laid back in the buying process, I did all my research and when I was ready they were ready to help. You also receive a complete review of ALL features on the car and how things work, This I have not seen done as well in other dealers. I will be returning to to this dealer again for sure.
Great new car buying experience!
Purchased a 2012 Outback from Joshua Ip. Very knowledgeable salesman with a low pressure, friendly approach to sales. Travelled 50 miles to this dealer after my local dealer blocked in my trade-in vehicle so I couldn't leave. After almost dialing 911 I vowed to never return to that, "other" dealer. My experience at Roy Robinson was the complete opposite. Great staff and nice facility.
Respectful of our time as well as our children
I was very pleased with Roy Robinson dealership. Our salesperson was very helpful & made us feel at ease. He was very respectful of our time as well as our children. He was helpful with our children giving them things to do while we took care of all the deatails. I would highly recommend this dealership.
My wife and I just purchased a 1997 Stratus from the Roy Robison dealership. Our salesman was Jeramy Turner and he was superb! We found the car on Cars.com and travelled all the way from Denver to pick it up. Jeramy expedited the entire process and got us on our road trip back home! I wish I lived closer so I could be a regular customer of Jeramy's. Great experience.
Worth the trip
I just purchased a 2012 Subaru Forester this week assisted by Mike Mauer. He was knowledgable and accomodating. In spite of the shortage of color choice this time of the year-end close-out sales, Mike arranged to ship in the color we ordered and stayed late to make sure all was as we wanted. This particular car had all the features we were looking for, plus! Roy Robinson even agreed to price-match to the other dealer's pricing of our specific car. When it came time to fill out the paperwork, Jeff McEwen was very helpful and cheerful, even when he had to start all over when we noticed the VIN number was for the wrong car (oops). Other than that delay, every part of the process was smooth, respectful, and relatively stress-free. Mike was great to work with and we love our new, Camilia Red Pearl(!) Forester!
Thank you for making shoping for a new car almost painless. We have not shopped for a car in over 10 years and was not looking forward to having to replace my old car unexpectedly. After looking at several other car makes and dealers I chose Roy Robinson because there was no presure and Jason was very willing to explain differences and options. After researching the car online I came in and drove my new car home the same day.
Very fair--they work hard to please you
Thanks to Dave Koshak for making our car buying experience very "humane". I called all of the dealers in the area and then visited three of them. Roy Robinson had the most personal staff and it was obvious that they would bend over backwards to get our business. Like all car dealers, they will try to negotiate the best price for themselves--the difference with Roy Robinson is that they negotiate in good faith and go out of their way to make sure that you buy from them. Once you have agreed on a deal, they deliver on their promises. Good friends of ours also had a similar experience only two weeks before we bought our Outback. We all rate them excellent and will do business with them again.
Review of salesperson Mark Miller
What can I say? I have bought new cars in the past and my purchase with Mark Miller a couple of weeks ago has been the best by far. After seeing the Traverse on Roy Robinson's website and liking what I saw, I decided to go check the car out. Mark Miller saw me walking in the store, noticed I needed help, and immediately stood up to answer whatever questions I had. After showing me the car and going through the customary test drive, Mark gave me the numbers and we had a deal. Buying cars is usually a pretty drawn out and stressful experience, but, it wasn't so at all buying a car from Mark. He made me feel so comfortable, it felt like I was just in my living room talking to a friend. It was all over and I was driving my car away before I knew it.
These guys are awesome
These guys are awesome! Bought my 2012 Impreza from them last week. I worked with Josh and he was great. He took the time to walk me through all the features of the Nav before I bought it and the other features of the car. He was very knowledge and made the whole process very "painless."
Once buying the vehicle he walked me through the manual and the specs of the car, gave me some pointers to "break in" the car safely and overall just little maintenance pointers.
I am very happy with my purchase and the car is great! I am a first time car buyer but they made everything very easy. I test drove on a separate day since I was privately selling my old car and went back in to get my new car. On that second day it took no more than 2 hours to talk to the finance manager (who was very nice and made everything very simple and easy to understand) get the keys and get on my way.
I had to run an errand at the mall after and I went in to get some lunch at a local sub shop and I was talking to the gals that I just bought a car from Roy Robinson and one said to me "oh they are great! my family buys all are cars from them." And I can certainly see why.
I wish I lived closer so I could take my car in to be maintenance but maybe I will be able to make a scheduled trip up there.
Ten stars for Jeramy Turner
Ten stars for Jeramy Turner. Because of his initiative and perserverance we were able to purchase exactly the 2012 Impreza we wanted. In spite of the overall shortage of these cars at this time, Jeremy was able to locate in Oregon, just the car we wanted. He then followed-up and provided oversight of the entire proces of getting the car from Oregon and preparing for delivery to us at your dealership in Marysville. If you are looking for a model of the ideal sales representative, Jeramy would be a top, or the top candidate. Others in your organization with whom we dealt also were very helpful, responsive and courteous. I commend especially Robyn and Jeff in your warranty department. Our overall impression of your facility and staff, and especially your strong customer focus was very positive. Encourages one to do future business with you. The best car buying experience I've had (and I'm 75 years old).
I purchased my Silverado from Roy Robinson two weeks ago. Salesman Josh Ip did an outstanding job in working out a plan for me to purchase the truck. In addition, he coordinated with a tire and bedliner store for me to have some upgrades done to my truck. I have nothing negative to say about Roy Robinson or their staff. It was a good experience.
Jim was very knowledgeable about the motorhome and the manufacturer
Recently we were in the market for a new motorhome so we checked with our RVing friends for product and dealer recommendations. The dealership that kept coming up first was Roy Robinson Chevrolet/RV. Although their dealership was 70+ miles from our home we checked out their RV web page and found a motorhome that looked like it would fit our needs. We sent some emails to the dealership asking questions, and our questions were always promptly answered. We decided to make the drive to Marysville and were greeted by Jim Cuney. Jim was very knowledgeable about the motorhome and the manufacturer. There was absolutely no pressure, we were provided with any and all info we requested and allowed to take our time making a decision. Once we decided to purchase the motorhome everyone we contacted was very helpful and made us feel like a valued customer. We would highly recommend Jim Cudney and Roy robinson RV.
Chris was a no pressure saleman,which is what I prefer
I came in to just look at what was available and what options were on each Subaru. Before I knew it I was test driving the vehicle. Chris was a no pressure saleman,which is what I prefer. My first option was another manufacturer but after testing the Subaru the wife was sold. Chris went out of his way to make the entire experience actually enjoyable. The first thing he did was give me the keys and told me to go drive it,enjoy and bring it back when I was done. He didn't even ask for a lot of ID as other dealers do. This is testiment to his ability to read people and trust them. My wife was astonished by this and Chris' The other dealer I had been dealing with kept calling me after I told the salesman not to. When I'm ready I'll let them know. I hate pushy saleman so it was a delight to meet Chris. He answered my questions and provided valuable information which made my decision easier. I had a trade in and that too was low key and Chris went the extra mile and got the job done to where I was happy and assume the dealership was happy. The whole process took only a couple days. When we took delivey Chris was extremely knowledgable about the workings of the various options. I feel if I need to have somethin later restated Chris will be there. All in all it was a great car at a fair price and we love it. I have bought and sold 3 motorhomes at Roy Robinson as well and that experience was just as great. Dave Matson was the saleman handling all three deals.
My wife and I just purchased a 2012 Silverado 1500
My wife and I just purchased a 2012 Silverado 1500. We first arrived on a Monday and I explained to the salesman, Michael Kempter that we were looking to buy a new pickup. He showed us several vehicles and answered all of our questions. He then gave us the keys to 3 different vehicles to take test drives and that is where the meeting ended the first day. I told him that I had an appointment the following day to test drive some Fords and to my surprise, he said that he thought that was a great idea. We showed back up to Roy Robinson on Wednesday and test drove 2 more vehicles before finding the Silverado that we eventually purchased.
I feel we got a fair deal on our trade in and we were shown the dealer invoice on the Silverado. Our experience with Michael and the Roy Robinson team was a pleasant NO-PRESSURE experience and will go back for our next purchase.
had a great experience dealing with Roy Robinson Chevrolet
Overall I had a great experience dealing with Roy Robinson Chevrolet. I am a first time car buyer with a limited credit history, so finding a car I could get a loan for was a little tricky. I went in to look at the 2012 Chevy Sonic with high hopes and an empty wallet. I worked with Dominique and he was very helpful. He first tried to show me a few used cars that he thought were a little more in my price range and I would have a good chance at getting approved for. But, as I said, I had my heart set on a Sonic. Dominique immediately let me take a test drive and got started on the financing. He was able to get me a reasonable payment and a very low interest rate, as well as 0 down which was perfect for me. Overall, I left the dealership very happy with exactly what I wanted, and was very satisfied with my visit.
We had a great buying experience at Roy Robinson
We had a great buying experience at Roy Robinson. We worked with Jake and he found us a great truck at a great price. The whole process was quick and easy and we are very happy customers! We will definitely return to Roy Robinson when it is time to trade our cars in in a few years.
This is the second car we've bought from Kelly
Last week we bought a 2012 Chevy Equinox and Kelly Rayson was our salesperson. This is the second car we've bought from Kelly and he's amazing! There was no pressure sales just good information about our choices. I highly recommend asking for Kelly when you go to Roy Robinson for your new or used vehicle!!
My overall experience at Roy Robinson was absolutely great
My overall experience at Roy Robinson was absolutely great other than the pain I went through to order customized plates. The employee in licensing was extremely difficult to deal with and made a relatively simple task about as difficult as could be. It was just one thing after another and getting the plates turned into a bit of an ordeal. Other than that, my experience with Jeramy, the internet sales representative, was top notch and he hooked me up with my dream car.
I love my new Volt
I love my new Volt and Randy Granger made the experiance very enjoyable. He is very low pressure and stayed with us the whole time until we drove away, never leaving to help other new customers until we were completly satisfied!
We were very pleased with our treatment
We were very pleased with our treatment in regards to the purchase of the 2012 Chevrolet Cruze Eco this past month. Since we are repeat customers at Roy Robinson's we knew that we would be treated well, and we were. Rick Berg not only told us all about the car, but went over the options that we were interested in. We were not ready to purchase for two weeks, and Rick promised to find us just the car we wanted when we were ready. That he did. He called when promised and had our car ready for us. Again we are satisfied with Roy Robinson's Marysville dealership, the staff and especially Rick Berg. Thanks for being in our local area.
Bob & Patricia
My wife and I recently purchased a 2012 Chevy Cruze 1LT at Roy Robinson
As I was about to make this review, I noted that KnB (below, in their review) echoed everything I was about to say about Dominique and the team at Roy Robinson. My wife and I recently (May 14th) purchased a 2012 Chevy Cruze 1LT at Roy Robinson. Our salesman Dominique Weitzel was extremely helpfull in all aspects of our purchase - and as well as being a "Car Whisperer" (you'll see, if you meet him); He was very thorough in covering all the features of the car, and did quite an excellent Job of making sure that we understood the feature, and knew that we could come back at any time for help if we somehow had any issues. I purchased my Silverado at Roy Robinson back in 2000, and was treated very well then too - which is why we started (and finished) our car search this time with them. Overall, our experience at Roy Robinson was quite excellent, and If you give them a chance, I believe you will find the same.
Jamie Hoyan was extremely knowledgeable and thorough
My wife and I recently purchased a 2012 Subaru Outback at Roy Robinson Chevrolet in Marysville. Jamie Hoyan, our sales consultant, was extremely knowledgeable and thorough in both explaining and covering all the special features of the Outback. With no pressure we were allowed to take the vehicle for a drive and utilize some of the special features.
Our salesman Dominique Weitzel was extremely helpfull in all aspects of our purchase
My wife and I recently purchased a 2012 Camaro at Roy Robinson. Our salesman Dominique Weitzel was extremely helpfull in all aspects of our purchase. He was very thorough in covering all the features of the car,He allowed us the time to drive and really look the car over as we made our decision to buy. He has also been available to take care of several needs. Overall our experience at Roy Robinson could not have been better!
TJ was very friendly and went out of his way to answer all of our questions
We visited Roy Robinson in hopes of purchasing a 2012 Camaro and we were met immediately outside by TJ Freilinger. TJ was very friendly and went out of his way to answer all of our questions. We were told during the paperwork that we would pay less than the sticker price but we owed more on our trade in than it was worth so we had about $2000 to roll into the new loan. When we went to sign the paperwork, we found that they paid more on our trade in and we only rolled $200 into our new loan! That is fantastic and we love that they were able to accommodate us. We walked away with our dream vehicle, with a payment we were wanting and a low APR. This dealership goes above and beyond all expectations to make their customers happy. Roy Robinson will be seeing us for all of our future vehicle purchases.
Roy Robinson exceeded our expectations
Is this really how it goes when you buy a truck??? Roy Robinson exceeded our expectations while we were going through the process of purchasing our new truck. Roussos Nevratakis gave us such excellent service, we never felt pressured, we received a fair price for our trade in. My husband and I are still grinning every time we look in the garage. Thank you to everyone at Roy Robinson for setting such a high standard of excellence for how a purchase of this type should go. Kudos to everyone!!
Our time spent with Ray Arsvold while purchasing our 2007 Winnebago was extremely satisfying
Our time spent with Ray Arsvold while purchasing our 2007 Winnebago was extremely satisfying. He was very knowledgeable about the products he was representing and was very pleasant with us. No hard pressure selling at all, he just laid out a very favorable deal and helped us in many ways. We are very pleased.
Charles and Sylvia
The purchased of our 2012 Equinox was smooth and easy
The purchase of our 2012 Equinox with Brent Castano was smooth and easy. He was not pushy at all and very helpful. We love the Car! Thank you.
Brandon and Lesley
Best car purchasing experience I've ever had
Buying our new/used Toyota Rav4 with our sales man Mike Mauer was the best car purchasing experience I've ever had. He kept everything simple and easy, I would buy from Mike Mauer and Roy Robinson again!
Michael Kempter made the purchasing of our new Corvette very pleasant
Michael Kempter made the purchasing of our new Corvette very pleasant. We have to feel thoroughly comfortable with a sales person or we walk off the lot. Michael didn't rush us, went over the controls on the car and was very patient when we asked questions. During the transaction from emails and phone calls to the final transaction we felt like we were his only priority and at no time were we pressured in any way. We drove 450 miles round trip to Roy Robinson and will do it again to work with Michael when we're ready for another car or truck.
Vicki & Terry
Malcolm went far beyond the call of duty
Malcolm went far beyond the call of duty to give me a a great price on the perfect travel trailer for my 6 cylinder car, then to show me how everything worked and to help me get the proper hitch.
My husband and I bought a Subaru WRX
My husband and I bought a Subaru WRX over the weekend...without a doubt the best car buying experience I have had. Thanks to Jeramy and Roussos!
We had a great buying experience
We had a great buying experience and my daughter loves my Subaru and she hopes to own it in the near future. Thank you Dave Koshak!
Worked with Michael Kempter over the weekend
Worked with Michael Kempter over the weekend to buy a new Camaro- my first car purchase in ten years. When I buy a vehicle I know I am going to be in it for a long time, so I really put a lot of time in to picking out the right one. Michael was super patient with me as I spent over 6 hours test driving different cars. He gave me just the right amount of space to be able to really spend the time I needed with each one. I had started my search at another dealership that has been selling cars to my family for four generations, but after the service I got at Roy Robinson I would never consider buying a car anywhere else.
Robin hanson was a pleasure to work with
Robin hanson was a pleasure to work with. She helped me purchase my fifth Subaru. It was the fastest and easiest transaction I've ever been through. After my first meeting with Robin I told her I needed to think about it for a day. I left with no presure from Robin. The next day I called her and told her to get the car ready. Everything was ready to go when I got there. I really appreciate Robin's "no presure" style. Today we opened up the sun roof on my new Forester and took a beautiful drive to Leavonworth. It was great. I love this car! Thank you Robin.
Robin Hanson was amazing
Robin Hanson was amazing! Robin called me very soon after I requested a quote on the Chevy Cruze and the whole experience went very smoothly. Robin is very friendly and easy to work with, she had started the process before I had even arrived which saved on time. I also enjoyed the other staff I came into contact with. I am looking forward to a long relationship with Roy Robinson and Robin! Thank you!
I purchased my Silverado from Roy Robinson two weeks ago. Salesman Josh Ip did an outstanding job in working out a plan for me to purchase the truck. In addition, he coordinated with a tire and bedliner store for me to have some upgrades done to my truck. I have nothing negative to say about Roy Robinson or their staff. It was a good experience.
Kelly Rayson, you are the BEST
Kelly Rayson, you are the BEST! Thank you for once again making our used car shopping experience an absolute delight! We were very happy with the car you helped us get for our son last year and yes, you did it again with the 2002 Dodge Intrepid for our daughter this year. She is having a blast driving it around and making all her friends jealous. You gave us a good deal and I tell all my friends to come see you if they want a good deal on a used car with no stress involved. Thank you again!
We just purchased a 2008 Winnebago Adventurer
We just purchased a 2008 Winnebago Adventurer which will soon become our house on wheels ... planning to become full timers in the very near future for the next couple of years. Rick Miller and Ray Arsvold where absolutely great in helping us through our multiple visits looking at several different RV's. Matt Evar who did the delivery walk around didn't miss a single feature of this marvelous unit and answered all of our questions about everything. In fact, he showed us things included on this rig that we didn't even know was on it. All of the staff at Roy Robinson are the greatest and I highly recommend them to everyone.
These guys break the mold for used car sales
These guys break the mold for used car sales. I just got a 2005 Jeep Liberty, and TJ actually encouraged me to shoot for a lower price than I was planning. After buying the car, they replaced the windshield for free after I found a hidden crack under the windshield wiper. I can't imagine any other used car place doing that. If you're disillusioned about salespeople trying to give you a raw deal, definitely check out Roy Robinson in Marysville.
Just purchased a 2004 class "A" RV at Roy's
Just purchased a 2004 class "A" RV at Roy's. Malcolm and actually everyone was great to work with! This is the 5th used vehicle I've purchased from Roy's since 1999. And it will be the first place I go next time if the inventory permits it :)
We had a very positive experience with Ray
We had a very positive experience with Ray. Personable, low pressure guy who understood what we were looking for and helped us through the process of getting the best RV for our needs. We are pleased with Ray and delighted with our Itasca.
Tom & Jo
We keep coming back because of TRUST
In the past it was very common for me to feel a deep sense of buyer's remorse after purchasing a car. Admittedly the internet has helped a great deal by making comparable information accessible but when you are choosing the dealership and the sales professional to work with you look for a personal relationship that you can believe in.
My husband Ron and I have purchased 5 vehicles from you over the last 10 years; (my son bought 2 of them) and we keep coming back because of TRUST. Russos has often gone out of his way to secure and fairly negotiate financial terms for us when we were recovering from the loss of our business. His advice has always been accurate and truthful as well as directed towards our best interest. We have come to think of him and Karina as "family" and will always go to him for all our transportation needs no matter where we live. As far as we are concerned he is the best in the business and your dealership is lucky to have him.
Ron & Lorrie
Much thanks to Rick
Much thanks to Rick Berg for a pleasant and pressure free experience. Down to business and to the point; because of this, we got a car, he got a sale. Simple.
Great job by all
I just wanted to say GREAT JOB by ALL at your dealership. I have been bragging about you & telling people to go north for a Subaru (north of Carter Subaru that is). Your staff is very Professional. Service Department is great. And thanks for the carpeted floor mats. I am a NEW HAPPY SUBARU OWNER so far & just paid off the balance in 45 days of purchase, (I do not like car loans or payments, cash is best) so the title is mine now, even better.
Roussos was very helpful
Roussos was very helpful. He showed us all vehicles that may fit our needs and was very knowledgeable. When we did make a decision, he made it happen. He was also very helpful going over all the operation, locations of controls, he even helped programming the cell phone's bluetooth capability. Both Dave and I give him all 10's!
Dave & Susan
Brent was great
Brent was great, and I was very pleased with my experience at Roy Robinson. I appreciated having a "non-pushy" salesman.
I was very impressed with the time
I was very impressed with the time I spent with Randy. He was very accomodating to get me into the car I specifically had in mind. Although that car wasn't on the lot, he inquired to find one and get it for me ASAP. The dealership was very clean and non-threatening. All the people were very friendly and helpful. I would recommend this dealership to anyone looking for a car. I am enjoying my 2012 Suburau Outback very much
Brian was genuinely helpful
Brian Russell was genuinely helpful and worked hard to ensure I had a good experience in buying my new car. He went the extra mile and at the last minute secured the car I wanted at a different dealership, facilitated a dealer trade, and had the car waiting for me by the time I got off work. I appreciated his tenacity and hard work. Not once in the process did he pressure me to make a decision or buy a car, he simply told me the facts and gave me time to reach my own decision. I will reccomend Roy Robinson and Brian Russell to my friends and family in the future. I love my new car and it is actually performing above my initial expectations.
Jeramy made car buying fun
Jeramy Turner actually made car buying FUN! I've bought several cars over the years, and this was the first time that I actually got exactly what I wanted without some pushy sales person trying to load me up with extra/useless features, or sell me a different car because there was some sales incentive for him to push me into something else. Even weeks later I find myself completely satisfied with my purchase at Roy Robinson. I feel like I got a fair price and I'm incredibly happy with the 2012 Subaru Outback I purchased from Jeramy Turner. I absolutely recommend Roy Robinson for anyone looking to make a purchase. If Jeramy Turner is any indication, they have an excellent and knowledgable no-pressure team.
Best car buying experience ever
No pressure sales, great product, and the best car buying experience I ever had. I'll buy at Roy Robinson again.
No pressure sales associate
The no pressure sales associate I worked with was very knowledgeable, and helped me select a model with the features I wanted at a price I could afford. I am looking forward to the service department being just as good!
Reliable vehicle at a fair price
I was looking for a reliable vehicle at a fair price and I found it at Roy Robinson Subaru. The staff was helpful and I enjoyed doing business with them.
Jeramy Turner did a great job
Jeramy Turner did a great job. Has extremely courteous, and patient with us. We had a very pleasant buying experience, even though we did experience a bit of a sticker shock, since we came in for basic and ended up buying premium version of the car. The Outback is a wonderful car, and I hope that it will provide us with year of reliable service just as it's predecessor Forester did.
Looking for a bigger truck
I was looking to replace my 2001 Silverado 1500 with a larger truck, because I needed more towing and cargo handling room. I also wanted the power of diesel, so I stopped in to check out the 3500HD. Joshua came by to help out and showed me a beautiful, 2012 3500HD LTZ Silverado. We took it for a test drive and I just fell for it. I brought the wife out the next day and walla, new truck. This will be my third vehicle with Roy Robinson, and as always, the service and satisfaction is of the highest standards. Joshua was with us through the whole process, and he was most impressive, I am very satisfied with all he has done for us. Thank you, Joshua.
Very happy with Jamie Hoyan
We negotiated a car and price via email and phone with Jamie Hoyan and were very happy and impressed with the advice and service he provided. We purchased a 2012 Impreza and so far are very happy with it. Jamie even picked us up at the ferry terminal in Anacortes and drove us to the dealership to sign the paperwork and pick up our new car. Jamie has followed up with us to make sure everything is ok with the car and we are very grateful for his help and great service.
Subaru Impreza fit the bill wonderfully
We needed a new car and the Subaru Impreza fit the bill wonderfully. Due to the Japan earthquake/tsunami and the Thailand floods the new 2012 Imprezas were delayed for several months. Roy Robinson was the only Subaru dealership that was willing to negotiate on price and gave us a great deal (all other dealers were holding fast to MSRP). Very satisfied with the car, accessories, and dealer experience. Very friendly and a joy to work with. ...And we traveled all the way from Sammamish to buy from them. (50 miles away)
Excellent service. Got me in and out and taken care of just how I'd like. I'm from Marysville so I've known a lot of people who have had good experiences here as well. My 2012 Forester rules! Thanks Brian Russell, you were a very nice salesman.
Purchased a car over the phone
I have never bought a car over the phone, sight unseen, not driven before. Brent took care of everything and then some. I had a flat tire the day after I bought the car and he came out and took care of that as well. We had been talking about the car for several months, but when I decided to go ahead and buy it, Brent went over and above my expectations. I gave his card to my neighbor who wants to trade in his p/u for a Chev. Would certainly use him again.
Wonderful and impressive experience on a whim
Wonderful and impressive experience on a whim we went to look around on Christmas eve, not only did we have expert hands on service with our sales man Chris we had a pancake breakfast and a new truck. I can not impress on you enough how easy and friendly this dealership is, makes the dreaded shopping for a new or used car or truck a wonderful experience. Thank you for making our Christmas... thank you
Very impressed with my shopping experience
Very impressed with my shopping experience at Roy Robinson Subaru. I purchased the 2012 Subaru Impreza. Love this car. Roussos Nevratakis was an awesome salesman, very trustworthy and patient, and answered all my questions. I browsed several dealerships over 2 months before I came to Roy Robinson, I only wish I would of went there sooner. The staff far exceeded my expectations, hassle and haggle free. No pressure, and the test drives with just my father was a great plus. Best dealership experience so far. I highly recommend Roy Robinson.
Thank you to both Randy & Roy Robinson Subaru
I wanted to thank Roy Robinson Subaru for the great service I received after buying my first Subaru Forester. I also want to give a big thank-you to Randy Granger for being wonderfully patient and trustworthy and a great salesman. I never felt pressured and he made the process easy. The finance office was also great and friendly. This is my first brand new car and I would feel comfortable to send friends to Roy Robinson. I will purchase my next car from this dealer.
If all of your sales personnel were modeled on Roussos, you would sell a million cars! He was fantastic, so low-key, so accommodating with information and so generous with his time. He managed to deal with 2 clients at the same time, making both feel as if they were getting his full attention and concern. He made the process pleasant and painless. Roussos is a marvelous ambassador for the dealership. Now that we have a new Subaru, we won't need another car for a while, but we will certainly recommend Roussos to friends.
Sonia & Bruce
Everyone there is soooo helpful
I had a very successful trip to Roy Robinson! Everyone there was soooooo helpful and they tried very hard to get me a good car that would be safe to drive back and forth to school and that got good gas mileage. Roussos, Jeff, and Jake all worked hard to help me out and I really appreciate that. I can't thank them enough for helping me out.
I give them a rating of 12 on a scale of 1 to 10
I must say the overall professionalism and no -pressure sales approach we had with Roussos Nevratakis deserves a 12 on a scale of 10 (it's not a misprint...12 on a scale of 10 is exactly what I mean). I've bought a few cars over the years, and he was the most pleasant and helpful, yet not at all pushy, salesperson I can recall. When he knew an answer, he helped. When he didn't he just said he didn't know...but he gets busy and finds the answer. Even when we asked him some rather pointed questions about some things he didn't really in all fairness have to answer, he didn't dodge them...he had the courage and integrity to just give us honest answers instead of blowing smoke in a manner calculated to pacify us. We asked him for a supply of his business cards with the intent of sending him as many referrals as we can. The car we bought is a 2012 Forester. It's still brand new to us, but we hope our initial positive impression of the car's performance and quality become a long-term endorsement.
I am so pleased with the entire transaction process
I am so pleased with the entire transaction process with my recent purchase. This is my second purchase of a vehicle from your dealership and second transaction with Mr. Nevratakis. My first experience with Roy Robinson was back in 2009. My daughter and son-in law were ranting and raving about the positive experience they had with the dealership and especially with Roussos. So when the time came to purchase a vehicle, I decided I would go down and check this salesman out and find out what all of the hoopla is about. I have two brothers that have been in the Automobile business, both have over 35 years experience individually as service managers. I too am in the service industry business, so I know how hard it is to please the end user. Please extend my deepest gratitude and a job well done to Roussos, he is a real keeper.
I've bought a car here
I've bought a car here and a few people in my family have as well. They are very fair with negotiations. Zero pressure - with none of the typical dealer number games. Hell they taught me how to drive a manual on the test drive. No manipulation involved, just honest and fair prices. Do your homework on what's fair, approach them, and they will work with you so long as you are reasonable! The after-purchase service is excellent as well. Their service manager, Butch, has gone above and beyond my expectations for issues a lot of other dealerships would have blown me off for. It's been six months since purchasing and they are still willing to go above and beyond to keep me happy. If my next car is a subaru or chevy, you can bet I will be a repeat customer. I often refer friends to this dealership as it's a rare gem compared to most. I've helped purchase a few dozen cars and I've bought around a half dozen myself - I speak with experience!
Roy's - a balanced view of before and after the sale
Roy's - a balanced view of before and after the sale. They sold us a fantastic Class A (Large) RV that we now live in full time. I was very happy with the price and value of the coach we purchased. I was able to buy an RV that was $180k or so new for just $59k with the Extended Service plan. Since our purchase the service department has since gone out of its way to take care of us when we call on them and the Extended Service Plan has been a real life saver. They are not always smart buy but this one is proving to be so far. We have to stay in the lot overnight when we are there since we live in the coach and they make that work out just fine. Safe and sound on the lot. No hassles. They are my exclusive resource in this area for service on our coach and advice on my RV. They do good work, fast and at fair prices. We are a professional working couple who simply love this lifestyle. We live here in the Kirkland area. I can highly recommend the service manager who I won't mention by name but he is a very sharp guy who will take ... The Good: They sold us a fantastic Class A (Large) RV that we now live in full time. I was very happy with the price and value of the coach we purchased. I was able to buy an RV that was $180k or so new for just $59k with the Extended Service plan. Since our purchase the service department has since gone out of its way to take care of us when we call on them and the Extended Service Plan has been a real life saver. They are not always smart buy but this one is proving to be so far. We have to stay in the lot overnight when we are there since we live in the coach and they make that work out just fine. Safe and sound on the lot. No hassles. They are my exclusive resource in this area for service on our coach and advice on my RV. They do good work, fast and at fair prices. We are a professional working couple who simply love this lifestyle. We live here in the Kirkland area. I can highly recommend the service manager who I won't mention by name but he is a very sharp guy who will take good care of you.